On several recent trips to IST via FCO from ATL and multiple trips back and forth from JFK to SVO I saw that about half of the BE cabin was vacant. I asked why they didn't move any elites up and was told that upgrades weren't available for international flights.
While I know the policy I was dumbfounded that Delta disrespects their best customers like this. I called the DM desk and after several tries was able to get a number to reach the customer care (complaint?) department. Try and find a number to lodge a complaint on Delta's website! You won't find a working one, I promise.
After reaching an actual human being I was told in a rather rude and demeaning way that it would be a bad business model to allow elite members to sit in the BE cabin when seats are vacant. What the heck did I hear? An empty seat is better than a reward to your most devoted customers?
I switched to Delta a few years back and have flown on nothing but Delta or partner flights to the tune of about 175k per year but my loyalty is seriously waning. Now that they are going to shortchange us on miles earnings I am ready to switch to AA and tell Richard Anderson where he can shove his "business model"
:mad:
While I know the policy I was dumbfounded that Delta disrespects their best customers like this. I called the DM desk and after several tries was able to get a number to reach the customer care (complaint?) department. Try and find a number to lodge a complaint on Delta's website! You won't find a working one, I promise.
After reaching an actual human being I was told in a rather rude and demeaning way that it would be a bad business model to allow elite members to sit in the BE cabin when seats are vacant. What the heck did I hear? An empty seat is better than a reward to your most devoted customers?
I switched to Delta a few years back and have flown on nothing but Delta or partner flights to the tune of about 175k per year but my loyalty is seriously waning. Now that they are going to shortchange us on miles earnings I am ready to switch to AA and tell Richard Anderson where he can shove his "business model"
:mad: