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LM award booking question on Turkish Airlines

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I found the oddest thing. Using United, a business class one way flight from Singapore to Istanbul is 100k, but a biz class one way from Singapore to Tel Aviv (stopping in Istanbul) is only 60k due to United's award chart, and biz class on both legs. I have a couple questions, should I be able to book this route using LifeMiles? I could only find the direct route SIN-IST on LM (for 78k miles, compared to 100k on United) as well as the IST-TLV flight on LM (again using Turkish Airlines), but the SIN-IST-TLV route doesn't show on LM, even though it's all with Turkish Airlines. I called in and the rep said i need to email my itinerary to their support team and they can help me. Should a competent rep be able to help me? Or do I have to email in?

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