https://www.todaysparent.com/family/...LGP-5BKee7Q5Kg
"For its part, Air Canada says its current policy is to seat young children together with a parent or guardian at no additional charge. But thats the exact opposite of what the airlines customer service rep told Jackson: that Air Canada had no policy to keep caregivers with their children, regardless of how young. We carry hundreds if not thousands of families every day and the Canadian Transportation Agency has rated our process for seating children together with their parents/guardians as best practice in the Canadian industry, spokesperson Peter Fitzpatrick told Todays Parent in a written statement.
In our broad investigation, however, Air Canada was the only airline that came up time and time again as having created difficulties in seating for parents and their children. The at no additional charge part of the airlines stated policy doesnt mesh with some parents experiences, either."
"For its part, Air Canada says its current policy is to seat young children together with a parent or guardian at no additional charge. But thats the exact opposite of what the airlines customer service rep told Jackson: that Air Canada had no policy to keep caregivers with their children, regardless of how young. We carry hundreds if not thousands of families every day and the Canadian Transportation Agency has rated our process for seating children together with their parents/guardians as best practice in the Canadian industry, spokesperson Peter Fitzpatrick told Todays Parent in a written statement.
In our broad investigation, however, Air Canada was the only airline that came up time and time again as having created difficulties in seating for parents and their children. The at no additional charge part of the airlines stated policy doesnt mesh with some parents experiences, either."