We booked a specific room category in a unique wing of the hotel through BA Holidays. Just now, we were informed that the wing (where these rooms are located in) will be closed starting tomorrow, which means weve been moved to a different room category without the features we specifically selected. This room was the main reason we chose this hotel and even this destination. No other room category has the same features, not even the presidential suite, so upgrades dont solve the problem.
There was no indication from BA that the room category was seasonal the hotel itself mentioned BA should not have offered this category for our stay.
How should we handle this? Given that the room category is unavailable, it feels like a significant issue as we would have chosen a different destination entirely. What is a realistic expectation for compensation? And should I be addressing this with BA directly or the duty officer?
Of course I understand its a unique situation as were in the Hotel we booked and got here on the flights we booked, we even got a more expensive room category, but its not what we booked and why we came here Had we known in advance wed have cancelled and booked elsewhere.
There was no indication from BA that the room category was seasonal the hotel itself mentioned BA should not have offered this category for our stay.
How should we handle this? Given that the room category is unavailable, it feels like a significant issue as we would have chosen a different destination entirely. What is a realistic expectation for compensation? And should I be addressing this with BA directly or the duty officer?
Of course I understand its a unique situation as were in the Hotel we booked and got here on the flights we booked, we even got a more expensive room category, but its not what we booked and why we came here Had we known in advance wed have cancelled and booked elsewhere.