Hallo,
My flight 4Y11 from Cancun to Frankfurt on 1/Nov was cancelled on short notice, and Lufthansa did not provide any kind of support a part from reissuing the ticket for the next day. Now they reject to even refund the hotel and taxi costs because my name doesn't appear on the receipts.
They refuse to share the reason of the cancellation, so that I am not sure whether I am entitled to the 600 compensation and/or refund of expenses. How could I have access to this information?
Thanks a lot for your help,
Giovanna
My flight 4Y11 from Cancun to Frankfurt on 1/Nov was cancelled on short notice, and Lufthansa did not provide any kind of support a part from reissuing the ticket for the next day. Now they reject to even refund the hotel and taxi costs because my name doesn't appear on the receipts.
They refuse to share the reason of the cancellation, so that I am not sure whether I am entitled to the 600 compensation and/or refund of expenses. How could I have access to this information?
Thanks a lot for your help,
Giovanna
