Flew two flights today with two different crews.
On the first flight the FA made a PA announcement about two birthdays and a 10-year Mileage Plus anniversary.
On the second flight, the First Class FA gave a hand-written notes to each of us (ok, not new) and the captain made a PA announcement about a pax crossing 1M miles during the flight and presented them with a card as well.
I liked the acknowledgments and thought it added a personal touch, often lacking with US airlines. Hope its a new behavior and not just a coincidence.
On the first flight the FA made a PA announcement about two birthdays and a 10-year Mileage Plus anniversary.
On the second flight, the First Class FA gave a hand-written notes to each of us (ok, not new) and the captain made a PA announcement about a pax crossing 1M miles during the flight and presented them with a card as well.
I liked the acknowledgments and thought it added a personal touch, often lacking with US airlines. Hope its a new behavior and not just a coincidence.