Hi. I booked an 18 day ish trip to Australia on BAH. Very expensive but wanted to see my sister. I had to extend it to 31 nights because I had to have emergency surgery whilst I was out there. BA are now saying because I went over 30 nights I lose the double tier points bonus. Im a gold card holder and cannot believe they would not make an exception for emergency surgery completely out of my control. I have a doctors letter telling me not to fly on the original date. How would people advise I proceed please? super annoyed because Ive put a lot of time and effort into hitting GGL for the first time and this drives a cart and horses through it. Please help!
Thank you!
Thank you!