Made a booking in May last year 10 months in advance for a flight London-Athens-Kos later this month. Schedule has changed so many times I have lost count. Firstly, just timings, but first few times was offered a link to accept or rebook. Then they changed aircraft type from ATR to Airbus, but my extra legroom seats were transferred from Row 1 to the exit Row 11, though they inexplicably allocated window to window and aisle to aisle leaving an empty B seat between me and fellow passenger. However, that was quickly rectified. Further schedule changes then occurred and there was no option to rebook or decline but changes were only a few minutes so not an issue, or so I thought. However, what I didn't notice was that on the last change they have reverted back to an ATR. Only discovered this when checking if some LH miles has credited using the app and noticed Kos booking was no longer confirmed. On contacting Aegean found am still in Row 11, which according to SeatGuru is pretty much the worst row on the plane. No notification of this and no acknowledgement that they had done anything wrong when they cheerfully replied confirming my seat, let alone any offer of refund of extra legroom fee.
I know airlines have schedule changes, sometimes involuntary, but never as many times as this and I might have accepted this on a short flight but to allocate such poor seats is pretty miserable plus I don't know if am more annoyed about the loss of the extra legroom seats or the hopeless customer service. I think they could have done better that this both on the service and communication front, especially as I am A3*G of 10+ years standing. I was allocated the seats before anyone else and paid extra for them so if anyone should have been moved it shouldn't have been me. This is a bit of a general rant to vent my frustration but if anyone has any ideas on how to get this rectified I'm open to suggestions.
I know airlines have schedule changes, sometimes involuntary, but never as many times as this and I might have accepted this on a short flight but to allocate such poor seats is pretty miserable plus I don't know if am more annoyed about the loss of the extra legroom seats or the hopeless customer service. I think they could have done better that this both on the service and communication front, especially as I am A3*G of 10+ years standing. I was allocated the seats before anyone else and paid extra for them so if anyone should have been moved it shouldn't have been me. This is a bit of a general rant to vent my frustration but if anyone has any ideas on how to get this rectified I'm open to suggestions.
