Hi, I know there's a thread from a couple years ago with people having issues adding Aeroplan Number to their United Flight. Wondering if anyone have experienced issues more recently.
I gifted my fiance a 50k status and she booked a round trip flight thru United, she was able to add her Aeroplan FF on reservation (so far no issues).
However, during check in, her FF section says none listed on the APP. No *A benefits. No free checked bag, no prio boarding. She went to the airport and the agents were able to plug in her FF # but *A didn't show up.
I called AC and explained the situation, but they said everything on their end looks fine. She has no spaces or hyphens in her name. So I'm confused why the systems won't sync...? It sucks, cuz it's such a big perk to have it not work properly.
Someone mentioned, they connected with AC IT, how do I even contact them to look into the issue?
I gifted my fiance a 50k status and she booked a round trip flight thru United, she was able to add her Aeroplan FF on reservation (so far no issues).
However, during check in, her FF section says none listed on the APP. No *A benefits. No free checked bag, no prio boarding. She went to the airport and the agents were able to plug in her FF # but *A didn't show up.
I called AC and explained the situation, but they said everything on their end looks fine. She has no spaces or hyphens in her name. So I'm confused why the systems won't sync...? It sucks, cuz it's such a big perk to have it not work properly.
Someone mentioned, they connected with AC IT, how do I even contact them to look into the issue?