I would hope that this isn't standard AA practice. I was flying PHL-DFW-SAT this afternoon. I received the volunteers needed text for the PHL-DFW leg, so I volunteered and then later received a text to go to the gate. They put me on the volunteer list and protected me on the next PHL-DFW-SAT flights. It turns out that my seat wasn't needed, so I boarded my original flight.
While in the air, I noticed that the protected flights were still showing in my app. This was the same status through the whole flight. A little bit after landing at DFW, I noticed that now only my original PHL-DFW flight was showing in the app and it was telling me which baggage claim that my luggage would be at. Say what?
I went to the SAT gate and, as the app correctly showed, I was no longer on the DFW-SAT flight!!! Luckily there were still seats and I got my original seat back. Is this common practice in this situation or is there something that I could have or should have done differently? Had I not checked at the gate, I would not have been able to board.
I am Platinum on Delta, but because of their status earning change last year, I was thinking of moving to AA. I am really rethinking that, as almost every time that I fly AA, there is some kind of issue. Even this morning, I received a text at 4am telling me that my PHL-CLT 12pm flight was delayed and that I was rebooked on the above flights and getting in over 2 hours later.
Does it ever get better?
While in the air, I noticed that the protected flights were still showing in my app. This was the same status through the whole flight. A little bit after landing at DFW, I noticed that now only my original PHL-DFW flight was showing in the app and it was telling me which baggage claim that my luggage would be at. Say what?
I went to the SAT gate and, as the app correctly showed, I was no longer on the DFW-SAT flight!!! Luckily there were still seats and I got my original seat back. Is this common practice in this situation or is there something that I could have or should have done differently? Had I not checked at the gate, I would not have been able to board.
I am Platinum on Delta, but because of their status earning change last year, I was thinking of moving to AA. I am really rethinking that, as almost every time that I fly AA, there is some kind of issue. Even this morning, I received a text at 4am telling me that my PHL-CLT 12pm flight was delayed and that I was rebooked on the above flights and getting in over 2 hours later.
Does it ever get better?