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Error 999 when buying Lifemiles

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I am so frastrated that it is my first time attending Lifemile sale, and I couldn't complete any purchase.
Everytime I enter all the information required and click the "Continue" button, the error message shows up.
Error code 999 ---> Message Unable to handle Repo Request】
I have tried everything, different IP, languages,cards, amounts. But the error message remains the same.
And the "help center" is not doing anything to help me. I am not able to find any Email to contact.
Did anyone solve this problem before?

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