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Travel assistance for ageing parent

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I looked on the BA website to try and understand what BAs support would be available and it's not clear to me.

My parents are likely to visit later in the year. While my dad can probably navigate LHR from kerb to seat, I don't think he'll be able to manage waiting on his feet at US immigration.

It would be SAN arrival airport. Immigration can take a long time there!

Do I need to reach out to BA or SAN airport for wheelchair assist?

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