Hey guys,
I'm not too familiar on DOT rules so any clarification would be appreciated.
My gf was supposed to fly from JFK-SFO at 6:55 pm last night (award flight). Due to some mechanical issue they pushed their flight back till about 9pm. At that point they said that there is another flight coming in from SFO at 10:30 pm that would take them. Then they were told that that plane was delayed an hour due to mechanical issues.
My gf asked to the GA(She said she spoke to someone so I'm assuming a GA) and they said if they can't cancel the flight unless you have been delayed 5 hours. So she called VA and after some light pushing they canceled the ticket and waived the fee($100). I picked her up at 10:45 pm (JFK is a mess :( ) and she said people were still trying to figure out what to do and change their flight.
So my question is what are DOT's rules concerning this? VA waived the fee after some pushing but I thought they are supposed to compensate after 2 hours of delays? I also never heard of the 5 hour rule but I don't fly as often as a lot of you. Is there anything else that I can get from them, like a voucher or something of that sort?
Sorry for the long post. Any help would be appreciated.
I'm not too familiar on DOT rules so any clarification would be appreciated.
My gf was supposed to fly from JFK-SFO at 6:55 pm last night (award flight). Due to some mechanical issue they pushed their flight back till about 9pm. At that point they said that there is another flight coming in from SFO at 10:30 pm that would take them. Then they were told that that plane was delayed an hour due to mechanical issues.
My gf asked to the GA(She said she spoke to someone so I'm assuming a GA) and they said if they can't cancel the flight unless you have been delayed 5 hours. So she called VA and after some light pushing they canceled the ticket and waived the fee($100). I picked her up at 10:45 pm (JFK is a mess :( ) and she said people were still trying to figure out what to do and change their flight.
So my question is what are DOT's rules concerning this? VA waived the fee after some pushing but I thought they are supposed to compensate after 2 hours of delays? I also never heard of the 5 hour rule but I don't fly as often as a lot of you. Is there anything else that I can get from them, like a voucher or something of that sort?
Sorry for the long post. Any help would be appreciated.