I was helping a neophyte colleague this morning.
She had called AA last night and spoke to a person she described as a "very nice helpful agent" who was unable to find her anything ORD-CDG within a range of three days (for each direction) in September.
I said "let me help" and logged in to find availability all over the place, all classes and both saver and anytime awards for a huge range of dates.
She spent about an hour confirming the best date for her, and then went online to book (since I'd shown her how) and was able to get anytime awards, but the saver awards I'd seen shortly before were no longer available. (Now confirmed by me to be not available.)
Either she got a really bad agent, or they opened up a few seats last night that are now being snapped up.
She had called AA last night and spoke to a person she described as a "very nice helpful agent" who was unable to find her anything ORD-CDG within a range of three days (for each direction) in September.
I said "let me help" and logged in to find availability all over the place, all classes and both saver and anytime awards for a huge range of dates.
She spent about an hour confirming the best date for her, and then went online to book (since I'd shown her how) and was able to get anytime awards, but the saver awards I'd seen shortly before were no longer available. (Now confirmed by me to be not available.)
Either she got a really bad agent, or they opened up a few seats last night that are now being snapped up.