I am flying later today on DL 198, ICN-SEA, connecting to a redeye back to DCA.
Woke up to an email sent at 722 am Seoul time telling me of a 2 hour delay. Doesn't really affect me because I have a 10 hour connection in SEA.
But DL does offer me accommodation in business class as originally booked on the 10 am or so flight through DTW or the KE flight through JFK. Unfortunately, can't get to ICN in time for either flight.
Nice service recovery to make the offer, even though I can't use it. Too bad they didn't send the notice earlier when I could have gotten to ICN in time.
Woke up to an email sent at 722 am Seoul time telling me of a 2 hour delay. Doesn't really affect me because I have a 10 hour connection in SEA.
But DL does offer me accommodation in business class as originally booked on the 10 am or so flight through DTW or the KE flight through JFK. Unfortunately, can't get to ICN in time for either flight.
Nice service recovery to make the offer, even though I can't use it. Too bad they didn't send the notice earlier when I could have gotten to ICN in time.