I am a Hertz Gold member and on May 3, 2014 rented a car from Phoenix for a week long vacation. We picked up the car at the bay that was on the board beside my name and drove off, should have checked all around the vehicle but have rented many times without issue. Drove out of the rental lot at 1:30 pm and drove straight to the hotel in Scottsdale. Our room was not ready so the car remained parked until 5:30 when we drove over to our villa. Upon exiting the car and walking to the front I noticed a scratch under the front bumper as if someone hit a parking lot tire stop. Knowing that I hadn't damamged the vehicle in any way I immediately took a picture of the damage with my phone which is geo stamped with the time and location.
We drove the car a total of 127 miles for the week and when we returned the car the attendant saw the damage, i showed her the picture and i filled out a brief description and mentioned on that description that I had a picture. She said it shouldn't be a problem and my receipt mentions nothing about this and says my account is paid in full.
Today I received a bill from Viking Billing Services asking for a payment of $494 for the damage. Hertz has never tried to contact me about this and the billing company says they are just a collection agency. Please help if you have numbers or emails of Hertz people to contact.
We drove the car a total of 127 miles for the week and when we returned the car the attendant saw the damage, i showed her the picture and i filled out a brief description and mentioned on that description that I had a picture. She said it shouldn't be a problem and my receipt mentions nothing about this and says my account is paid in full.
Today I received a bill from Viking Billing Services asking for a payment of $494 for the damage. Hertz has never tried to contact me about this and the billing company says they are just a collection agency. Please help if you have numbers or emails of Hertz people to contact.