Hi everyone
As many of you are no doubt aware, starting on June 18, 2014, Terminal 2 will serve as Air Canadas new home for all flights arriving and departing London Heathrow Airport. With over 175 daily departures to more than 50 destinations, the state-of-the-art terminal will welcome up to 20 million passengers each year. By early 2015, all Star Alliance member airlines serving LHR will operate from Terminal 2, along with other codeshare partners such as Aer Lingus.
Depending on your Altitude status, an array of priority services will be available to you in this new terminal, beginning on Wednesday:
Priority check-in
As many of you are no doubt aware, starting on June 18, 2014, Terminal 2 will serve as Air Canadas new home for all flights arriving and departing London Heathrow Airport. With over 175 daily departures to more than 50 destinations, the state-of-the-art terminal will welcome up to 20 million passengers each year. By early 2015, all Star Alliance member airlines serving LHR will operate from Terminal 2, along with other codeshare partners such as Aer Lingus.
Depending on your Altitude status, an array of priority services will be available to you in this new terminal, beginning on Wednesday:
Priority check-in
All Altitude members can take advantage of priority check-in, located within Zone A of the check-in lobby.Priority security
In addition to Altitude Super Elite 100K members who enjoy this privilege currently, Altitude Elite 35K, Elite 50K, and Elite 75K members will now also be able to speed through security clearance simply look for signs indicating Fastrack by invitation only.New Maple Leaf Lounge
Located in Terminal 2B will be a new Air Canada Maple Leaf Lounge, featuring a tended bar and a spa-like shower area for passengers departing London on long-haul flights. Additionally, the new lounge will have a bistro with a chefs cooking station, and a quiet zone with TV-equipped relaxation pods and chaises.New Arrivals Lounge
Altitude Elite 50K, Elite 75K and Super Elite 100K members, along with their eligible companion(s), can access this lounge when traveling on any flight operated by a Star Alliance member airline. Additionally, Altitude Elite 35K members can access this lounge when they have chosen Complimentary access to International Maple Leaf and Star Alliance Business Lounges as a Select Privilege.
Also located in Terminal 2 will be a new Arrivals Lounge, offering a terrific spot to refresh after a long international flight. Visitors can indulge in a hot shower and enjoy a buffet breakfast.New Concierge Service
As with our current Arrivals Lounge in Terminal 3, Altitude Elite 50K, Elite 75K and Super Elite 100K members, along with one guest, will be eligible to access this lounge, located in the Arrivals Hall, when arriving on a long haul flight operated by Air Canada.
However, since this lounge is being operated in conjunction with our airline partners and will therefore need to accommodate more travellers than the number visiting our current location, our access policy will change in 2015. Effective March 1, 2015 only Altitude Super Elite 100K members, along with one guest, will be eligible to access this lounge.
As today, Altitude Super Elite 100K can enjoy the personalized and superior service of Air Canada Concierge agents, who will assist with special requests to ensure your travel experience is as comfortable as possible.We look forward to welcoming you to our new home at LHR in the meantime, you can find more information about our services in Terminal 2 here.
With our move to a new terminal, take note that our Concierge office at Heathrow Airport will have a new phone number. Super Elite 100K members can find it by visiting their Priority Contacts page.