Had a cancellation and wrote to complain since it was only 5 hours before the flight and had to scramble. I got this response. Is that all BA does now days? Issue a insincere canned response 2 weeks later?
"Thank you for your email dated 11 October 2014. I apologise for the delay in our response. I am sorry your flight to London Heathrow was cancelled.
We know how much cancellations can affect our customers and their plans, and we always try to minimise their inconvenience.
We recognise that the punctuality of our flights is extremely important to our customers and that you expect us to fly as scheduled. Although our punctuality is improving, we would never be complacent about it. An investigation is carried out into each cancellation and your experience shows us there is still work to be done.
We know we operate in a very competitive market and genuinely value the confidence and trust you place in us when you choose to travel with British Airways. Once again, I am sorry you have been so disappointed. I do hope that we can welcome you on board again soon.
Best regards"
"Thank you for your email dated 11 October 2014. I apologise for the delay in our response. I am sorry your flight to London Heathrow was cancelled.
We know how much cancellations can affect our customers and their plans, and we always try to minimise their inconvenience.
We recognise that the punctuality of our flights is extremely important to our customers and that you expect us to fly as scheduled. Although our punctuality is improving, we would never be complacent about it. An investigation is carried out into each cancellation and your experience shows us there is still work to be done.
We know we operate in a very competitive market and genuinely value the confidence and trust you place in us when you choose to travel with British Airways. Once again, I am sorry you have been so disappointed. I do hope that we can welcome you on board again soon.
Best regards"