On Feb 19 2025, I experienced my worst ever flight experience with Qantas. While I understand things happen including delays and diversions, I felt that Qantas was neither transparent nor honest with their communication to the passengers. The evening started ominously when I received a text at 5pm showing that the departure time was delayed for an hour and so push back from 9:20pm to around 10:20pm. A couple of hours later, it was pushed back to around 12:30am or so. Then another hour or so later, another text came through stating that the departure was now at 1:30am. All the while, the gate agent said something like "We're waiting for Qantas engineering to sign off..." but never actually providing on what was going on. Was it a mechanical issue or what? While at the gate and pacing around, I thought to myself the crew will probably timeout at some point... The crew appeared at Gate 150 around 2:30am or so the applause of the passengers. The flight finally took off at 3:40am or so. About 3 hours before landing at Sydney, the captain announced that the flight would be diverted to Brisbane because the crew would time out. If that is the case, couldn't Qantas have done the math at LAX?! I believe they knew about this and deliberately did not tell the passengers. If I knew that the flight would be diverted I would have elected to not take the flight. While I do give credit to Qantas with providing a rescue plane promptly at Brisbane to bring us down to Sydney, I am astounded that Qantas did not even offer to compensate the passengers for the delays which was brought upon by Qantas and not due to some weather or AOG issues.
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