BA response to complaints

I sent complaint forms about the recent flights (MAN-LHR-MIA) in Club & First.

I received a response:
’We value your loyalty as a Gold Guest For Life member of our Executive Club,’
Im not, just a GGL (for 10 years or so).

The closing remark says:
‘Best regards

Lol
British Airways Customer Relations’
Are they “laughing out loud”…?