I periodically receive phantom (or not?) 2-factor identification emails from Hertz (see below for example). The first time I received one, maybe in mid-2024, I logged into my account and changed my password, but I keep getting emails like this every few weeks. When I login to the account it doesn't prompt me to enter a verification code sent by email. I can get straight into the account.
Today I called Hertz at the number in the email, initially speaking with someone in the Hertz Gold Plus Rewards department. I was eventually transferred to someone in another department who could see activity on my account and said the last activity she could see was from August when my Hertz status was updated. I'm not sure what that's about because I've had President's Circle for many years thru my AMEX Platinum. In any case, she couldn't see any other activity, even though I've logged in since then. The agent then asked me if I've tried disabling the 2-factor identification alerts, which is bad advice even if it's possible to do.
I rarely rent with Hertz, and when I do I credit to airline partners, so I don't have any points to steal, but this is unnerving and I'm unimpressed with Hertz' call-center response.
Has anyone experienced this? If so, what did you do about it?
Dear Valued Member,
To help us safeguard your information and account, please use this code to verify it's you:
[six-digit authentication code]
This code will expire after 10 minutes.
If this wasn't you, please visit your Hertz Gold Plus Rewards® account to reset your password. For more help, please contact our Customer Care team at (888) 999-4900.
This electronic-mail message contains confidential information intended only for the use of the individual or entity named. If the reader of this message is not the intended recipient, the reader is hereby notified that any dissemination, distribution, copying or other use of this message is strictly prohibited and is hereby instructed to return or destroy this copy of this message. © 2022 The Hertz Corporation. All rights reserved 8501 Williams Road Estero, FL 33928 USA
Today I called Hertz at the number in the email, initially speaking with someone in the Hertz Gold Plus Rewards department. I was eventually transferred to someone in another department who could see activity on my account and said the last activity she could see was from August when my Hertz status was updated. I'm not sure what that's about because I've had President's Circle for many years thru my AMEX Platinum. In any case, she couldn't see any other activity, even though I've logged in since then. The agent then asked me if I've tried disabling the 2-factor identification alerts, which is bad advice even if it's possible to do.
I rarely rent with Hertz, and when I do I credit to airline partners, so I don't have any points to steal, but this is unnerving and I'm unimpressed with Hertz' call-center response.
Has anyone experienced this? If so, what did you do about it?
Dear Valued Member,
To help us safeguard your information and account, please use this code to verify it's you:
[six-digit authentication code]
This code will expire after 10 minutes.
If this wasn't you, please visit your Hertz Gold Plus Rewards® account to reset your password. For more help, please contact our Customer Care team at (888) 999-4900.
This electronic-mail message contains confidential information intended only for the use of the individual or entity named. If the reader of this message is not the intended recipient, the reader is hereby notified that any dissemination, distribution, copying or other use of this message is strictly prohibited and is hereby instructed to return or destroy this copy of this message. © 2022 The Hertz Corporation. All rights reserved 8501 Williams Road Estero, FL 33928 USA