FlightConnections and ConnectSure
What is easyJet FlightConnections?
FlightConnections by easyJet is a service designed to offer greater flexibility and reach for travellers by enabling seamless self-connected journeys across Europe and beyond. This product allows passengers to book connecting flights with easyJet as well as with selected partner airlines and Deutsche Bahn rail, opening up a wider range of destinations and travel options.
What is easyJet ConnectSure?
ConnectSure is an optional service available when booking through Connections by easyJet—the airline’s dedicated platform for self-connecting journeys. The service is powered by Dohop, their travel technology partner specialising in virtual interlining and connection protection. ConnectSure is designed to safeguard your journey when you combine easyJet flights, or mix easyJet with partner airlines (or Deutsche Bahn rail segments), in a single booking.
Key Features:
• Book multi-leg journeys combining easyJet flights, partner airlines, and train services, in one transaction.
• Connections are self-transfer: travellers must collect and re-check any hold luggage at the connecting airport, as bags are not automatically forwarded to the final destination.
• Minimum connection times (typically 2 hours 30 minutes) are designed to ensure sufficient time for baggage collection and re-checking, reducing the risk of missed connections.
• The service is available across a wide network, including over 170 airports, making it one of the most extensive connection offerings among European low-cost carriers.
Protection and Support:
• For added peace of mind, the optional ConnectSure (self-transfer protection) can be purchased for an additional fee (see below). This covers rebooking costs if delays or cancellations cause you to miss your connection, providing benefits such as:
• Free rebooking onto a new flight
• Overnight accommodation if required
• 24/7 customer service support, handled by Dohop, easyJet’s technology partner.
• Customer assistance is available round-the-clock via phone, email, and chat, ensuring help is on hand in case of disruption.
Additional Information:
• easyJet does not hold flights for connecting passengers, so it is essential to adhere to the recommended minimum connection times.
• Bookings are made directly via easyJet’s website or the dedicated FlightConnections portal, not through third parties.
• Travellers with hold luggage should factor in the need to clear immigrationa and customs and re-check bags during connections.
• The service is powered by Dohop, which manages the booking platform and customer support for disruptions.
• Frequent flyers may also benefit from easyJet’s broader loyalty offerings, such as easyJet Plus and Flight Club, which provide perks like priority boarding and flexible ticket options. More details will be found in the dedicated topics found here: https://www.flyertalk.com/forum/easy...ral-guide.html and https://www.flyertalk.com/forum/easy...ight-club.html
Why Use FlightConnections by easyJet?
This product is ideal for those seeking affordable, flexible travel across multiple legs without the complexity and cost of traditional interline or codeshare agreements. It opens up new routes and combinations previously unavailable on low-cost carriers, making it a valuable tool for frequent and adventurous travellers looking to maximise their options across Europe and beyond.
Tip: Always check your itinerary carefully, allow ample time for connections, and consider adding ConnectSure protection for added security and peace of mind. Please ensure you are in possession of all necessary travel documents required for entry into each country on your itinerary, including any intermediate countries you may transit through.
How Does ConnectSure Work?
When you book a connecting itinerary via Connections by easyJet, you’ll be offered the option to add ConnectSure for an additional fee. This protection covers you in the event of a missed connection due to a delay or cancellation on any leg of your journey.
Key Benefits of ConnectSure:
• Guaranteed Rebooking: If you miss your onward flight due to a delay or cancellation, ConnectSure ensures you are rebooked on the next available flight to your final destination at no extra cost.
• Accommodation & Meals: If your new flight requires an overnight stay, ConnectSure covers hotel accommodation and, in many cases, meal expenses.
• 24/7 Multilingual Support: Dohop’s support team is available around the clock to assist with rebooking, claims, and any travel disruption queries.
• No Additional Fees: All costs for rebooking and accommodation are covered under the ConnectSure protection, so you won’t face unexpected expenses.
• Rail & Air Integration: ConnectSure also applies to itineraries combining easyJet flights with Deutsche Bahn rail segments, making it ideal for those connecting via major European hubs.
Booking Process and What to Expect
• How to Book: ConnectSure is only available when booking through the official Connections by easyJet platform (not at the airport or via third-party travel agents).
• Separate Tickets: Each segment (flight or rail) is ticketed separately, but the ConnectSure service links them for disruption protection.
• Self-Transfer: Passengers are responsible for collecting checked luggage and re-checking it for the next leg after EACH flight. Allow extra time for this process at the connecting/transiting airport.
• Minimum Connection Times: The platform automatically enforces minimum connection times to reduce the risk of missed connections.
What Happens If You Miss a Connection?
If a disruption occurs (and you have purchased ConnectSure):
1. Contact Dohop Support: Use the contact details provided in your booking confirmation. Support is available 24/7.
2. Rebooking: Dohop will arrange a new flight or rail ticket to your final destination at no extra cost.
3. Accommodation: If your new departure is the next day, Dohop will book and pay for a hotel and, where applicable, meals.
4. Documentation: Keep receipts and all travel documents in case you need to make a claim or request reimbursement.
Who Should Use ConnectSure?
• Business Travellers: Those with tight schedules who can’t afford to miss meetings or events.
• Leisure Travellers: Holidaymakers with onward connections, especially when travelling with family or children.
• Adventurous Itinerary Builders: Travellers combining air and rail to reach less accessible destinations.
Limitations and Considerations
• Not for Through-Checked Bags: easyJet and most partners do not transfer checked luggage between flights. Always allow enough time for immigration, baggage collection and customs clearance at each intermediate point and re-check.
• Not a Full Travel Insurance: ConnectSure only covers missed connections and related disruptions, not medical emergencies or other travel issues. While ConnectSure covers connection-related disruptions, comprehensive travel insurance is still recommended for other unforeseen events.
• Available Only on Connections by easyJet: You must book your entire itinerary on the platform to be eligible.
• Baggage and seat selection must be purchased separately for each flight segment
FlightConnections by easyJet can be booked here: https://flightconnections.easyjet.com
What is easyJet FlightConnections?
FlightConnections by easyJet is a service designed to offer greater flexibility and reach for travellers by enabling seamless self-connected journeys across Europe and beyond. This product allows passengers to book connecting flights with easyJet as well as with selected partner airlines and Deutsche Bahn rail, opening up a wider range of destinations and travel options.
What is easyJet ConnectSure?
ConnectSure is an optional service available when booking through Connections by easyJet—the airline’s dedicated platform for self-connecting journeys. The service is powered by Dohop, their travel technology partner specialising in virtual interlining and connection protection. ConnectSure is designed to safeguard your journey when you combine easyJet flights, or mix easyJet with partner airlines (or Deutsche Bahn rail segments), in a single booking.
Key Features:
• Book multi-leg journeys combining easyJet flights, partner airlines, and train services, in one transaction.
• Connections are self-transfer: travellers must collect and re-check any hold luggage at the connecting airport, as bags are not automatically forwarded to the final destination.
• Minimum connection times (typically 2 hours 30 minutes) are designed to ensure sufficient time for baggage collection and re-checking, reducing the risk of missed connections.
• The service is available across a wide network, including over 170 airports, making it one of the most extensive connection offerings among European low-cost carriers.
Protection and Support:
• For added peace of mind, the optional ConnectSure (self-transfer protection) can be purchased for an additional fee (see below). This covers rebooking costs if delays or cancellations cause you to miss your connection, providing benefits such as:
• Free rebooking onto a new flight
• Overnight accommodation if required
• 24/7 customer service support, handled by Dohop, easyJet’s technology partner.
• Customer assistance is available round-the-clock via phone, email, and chat, ensuring help is on hand in case of disruption.
Additional Information:
• easyJet does not hold flights for connecting passengers, so it is essential to adhere to the recommended minimum connection times.
• Bookings are made directly via easyJet’s website or the dedicated FlightConnections portal, not through third parties.
• Travellers with hold luggage should factor in the need to clear immigrationa and customs and re-check bags during connections.
• The service is powered by Dohop, which manages the booking platform and customer support for disruptions.
• Frequent flyers may also benefit from easyJet’s broader loyalty offerings, such as easyJet Plus and Flight Club, which provide perks like priority boarding and flexible ticket options. More details will be found in the dedicated topics found here: https://www.flyertalk.com/forum/easy...ral-guide.html and https://www.flyertalk.com/forum/easy...ight-club.html
Why Use FlightConnections by easyJet?
This product is ideal for those seeking affordable, flexible travel across multiple legs without the complexity and cost of traditional interline or codeshare agreements. It opens up new routes and combinations previously unavailable on low-cost carriers, making it a valuable tool for frequent and adventurous travellers looking to maximise their options across Europe and beyond.
Tip: Always check your itinerary carefully, allow ample time for connections, and consider adding ConnectSure protection for added security and peace of mind. Please ensure you are in possession of all necessary travel documents required for entry into each country on your itinerary, including any intermediate countries you may transit through.
How Does ConnectSure Work?
When you book a connecting itinerary via Connections by easyJet, you’ll be offered the option to add ConnectSure for an additional fee. This protection covers you in the event of a missed connection due to a delay or cancellation on any leg of your journey.
Key Benefits of ConnectSure:
• Guaranteed Rebooking: If you miss your onward flight due to a delay or cancellation, ConnectSure ensures you are rebooked on the next available flight to your final destination at no extra cost.
• Accommodation & Meals: If your new flight requires an overnight stay, ConnectSure covers hotel accommodation and, in many cases, meal expenses.
• 24/7 Multilingual Support: Dohop’s support team is available around the clock to assist with rebooking, claims, and any travel disruption queries.
• No Additional Fees: All costs for rebooking and accommodation are covered under the ConnectSure protection, so you won’t face unexpected expenses.
• Rail & Air Integration: ConnectSure also applies to itineraries combining easyJet flights with Deutsche Bahn rail segments, making it ideal for those connecting via major European hubs.
Booking Process and What to Expect
• How to Book: ConnectSure is only available when booking through the official Connections by easyJet platform (not at the airport or via third-party travel agents).
• Separate Tickets: Each segment (flight or rail) is ticketed separately, but the ConnectSure service links them for disruption protection.
• Self-Transfer: Passengers are responsible for collecting checked luggage and re-checking it for the next leg after EACH flight. Allow extra time for this process at the connecting/transiting airport.
• Minimum Connection Times: The platform automatically enforces minimum connection times to reduce the risk of missed connections.
What Happens If You Miss a Connection?
If a disruption occurs (and you have purchased ConnectSure):
1. Contact Dohop Support: Use the contact details provided in your booking confirmation. Support is available 24/7.
2. Rebooking: Dohop will arrange a new flight or rail ticket to your final destination at no extra cost.
3. Accommodation: If your new departure is the next day, Dohop will book and pay for a hotel and, where applicable, meals.
4. Documentation: Keep receipts and all travel documents in case you need to make a claim or request reimbursement.
Who Should Use ConnectSure?
• Business Travellers: Those with tight schedules who can’t afford to miss meetings or events.
• Leisure Travellers: Holidaymakers with onward connections, especially when travelling with family or children.
• Adventurous Itinerary Builders: Travellers combining air and rail to reach less accessible destinations.
Limitations and Considerations
• Not for Through-Checked Bags: easyJet and most partners do not transfer checked luggage between flights. Always allow enough time for immigration, baggage collection and customs clearance at each intermediate point and re-check.
• Not a Full Travel Insurance: ConnectSure only covers missed connections and related disruptions, not medical emergencies or other travel issues. While ConnectSure covers connection-related disruptions, comprehensive travel insurance is still recommended for other unforeseen events.
• Available Only on Connections by easyJet: You must book your entire itinerary on the platform to be eligible.
• Baggage and seat selection must be purchased separately for each flight segment
FlightConnections by easyJet can be booked here: https://flightconnections.easyjet.com