Hi flyertalk,
I am posting from Istanbul airport and I am very flustered and upset. This forum seems to be really useful and supportive so I am hoping you can help.
I transferred on a flight from cappadocia this morning and was due to fly from Istanbul to Gatwick at 2pm but have now missed the flight. The reason for this missed flight is because at cappadocia airport we were told our cabin bags needed to go in the hold due to space on the aircraft. We explained we had a short transfer time and this wouldnt be acceptable. They informed us they would transfer our bags to Gatwick. Then once on the plane we were told our bags would be at Istanbul airport and we would need to collect but were assured we would not have to recheck in or go through security. On arrival at Istanbul airport we were told we would need to collect bags, exit and reenter. Due to timings we were told it would not be enough time so we either had to decide to leave our bags or miss the flight - which could happen even if we did go straight. We waited for bags and mine has still not arrived. We have been told misinformation from multiple different supervisors at the airport and currently we are being told that the next available flight is not until Thursday and that we would need to pay for this as our ticket is non refundable.
does anyone have advice? We cannot wait 6 days in Istanbul for various reasons. If we were to book tickets with another airline would we be able to claim this back as compensation? Or do you advise waiting? The customer service has been shocking and we are at a loss of what to do.
Any advice is really appreciated. Many thanks
I am posting from Istanbul airport and I am very flustered and upset. This forum seems to be really useful and supportive so I am hoping you can help.
I transferred on a flight from cappadocia this morning and was due to fly from Istanbul to Gatwick at 2pm but have now missed the flight. The reason for this missed flight is because at cappadocia airport we were told our cabin bags needed to go in the hold due to space on the aircraft. We explained we had a short transfer time and this wouldnt be acceptable. They informed us they would transfer our bags to Gatwick. Then once on the plane we were told our bags would be at Istanbul airport and we would need to collect but were assured we would not have to recheck in or go through security. On arrival at Istanbul airport we were told we would need to collect bags, exit and reenter. Due to timings we were told it would not be enough time so we either had to decide to leave our bags or miss the flight - which could happen even if we did go straight. We waited for bags and mine has still not arrived. We have been told misinformation from multiple different supervisors at the airport and currently we are being told that the next available flight is not until Thursday and that we would need to pay for this as our ticket is non refundable.
does anyone have advice? We cannot wait 6 days in Istanbul for various reasons. If we were to book tickets with another airline would we be able to claim this back as compensation? Or do you advise waiting? The customer service has been shocking and we are at a loss of what to do.
Any advice is really appreciated. Many thanks