So VS384 to MLE scheduled to land 07.40am 23/04/25.
My timings as followed:
Touch down 1033am, then taxied to stand.
Captain announces doors to idle 1038am.
After short delay stairs are placed and main door opens 1047am.
I submitted a EC261 claim to Virgin without mentioning my timings only to get a rejected claim email stating my actual arrival time was 1039am making a delay of 2 hours 59 minutes.
I responded with my timings as stated above only to receive again a rejected claim stating they are following the length of arrival there end.
Neither responses indicate any actual timings on their behalf so I don’t know what my next step should be as I can’t prove my timings but they are 100% accurate, grateful for any advice.
My timings as followed:
Touch down 1033am, then taxied to stand.
Captain announces doors to idle 1038am.
After short delay stairs are placed and main door opens 1047am.
I submitted a EC261 claim to Virgin without mentioning my timings only to get a rejected claim email stating my actual arrival time was 1039am making a delay of 2 hours 59 minutes.
I responded with my timings as stated above only to receive again a rejected claim stating they are following the length of arrival there end.
Neither responses indicate any actual timings on their behalf so I don’t know what my next step should be as I can’t prove my timings but they are 100% accurate, grateful for any advice.