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Activating online service

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Has anyone successfully activated this recently? I've tried several times emailing ffpr@evaair.com and faxing to their LA office but never received any notification or email back and my account still doesn't have online service activated. Calling the LA office just gave me an automated message that said to look online. For those who successfully activated it, what email did you send it to and did you send a modified word doc or pdf?

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